Shipping policy

East River Wellness LLC 

 

US Shipping Policy

Orders are processed within 3-5 business days or 1-2 when expedited 
Orders have tracking included in the shipping confirmation email, once an order has shipped.  

Please ensure your shipping address is correct at checkout.  Once an order has shipped the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be reshipped.  New products or replacements for orders returned to sender, will not be shipped until the original, undeliverable order has been returned and received by East River Wellness

East River Wellness is not responsible for items lost, stolen, or damaged in the transit or weather-related delays during transit. 

If an order tracks as delivered but is not received please check back doors and porches as well as with neighbors, as carriers do occasionally make delivery errors.  
If you are concerned about package theft in your area, please request that your order be sent with signature required to ensure it is received, or have it delivered to a secure location.  Signature required is an additional fee. 
If an order tracks as delivered but is not received and unable to be located by the customer it is then considered stolen. There is no insurance we can add to an order that will replace or refund an order that tracks as delivered.  If there is a delivery issue with your order please contact the shipping company immediately for assistance.
If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once an order leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout. If an item is lost in the mail and cannot be delivered, a new order must be made.